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Shipping Policy

Last updated: December 2025

This Shipping Policy applies to all orders placed with Shajaret el Zaman and shipped within Australia.

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1. Shipping Locations

We currently ship orders Australia-wide. At this time, we do not offer international shipping; however, international shipping options are planned for the future.

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2. Order Processing Time

  • Orders are typically processed within 1–4 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, processing times may be slightly extended.

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3. Shipping Methods & Delivery Timeframes

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We use reputable Australian courier and postal services to deliver your order.

Estimated delivery times once dispatched:

  • Standard Shipping: 2–7 business days (depending on location)

  • Regional & Remote Areas: Delivery may take longer

Delivery timeframes are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, or peak periods.

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4. Shipping Fees

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  • Shipping fees are calculated at checkout based on the delivery location, order size, and weight.

  • Any applicable shipping costs will be clearly displayed before you complete your purchase.

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5. Product-Specific Shipping Information

  • 500ml Olive Oil Bottles: Available for online orders with Australia-wide delivery.

  • 18L Olive Oil Drums: Available for in-person purchase only and are not shipped at this time.

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6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Please allow up to 24 hours for tracking information to update.

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7. Delivery Issues & Responsibility

  • Please ensure your delivery address is entered correctly at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete address details.

  • If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

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8. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with:

  • Your order number

  • Photos of the damaged item and packaging (if applicable)

We will assess the issue and work with the courier to provide a suitable resolution.

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9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: z.business96@hotmail.com

 

This Shipping Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

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