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Shipping Policy

Last updated: 11 September 2026

This Shipping Policy applies to orders placed with Shajaret el Zaman for delivery within Australia and internationally.

1. Shipping Locations

We ship Australia-wide and offer international delivery. Enter your address at checkout to see available shipping options and charges. If your destination is not available, email z.business96@hotmail.com with your country, postcode and quantity before ordering.

Free local delivery is available for eligible addresses within 10km of our Auburn location; eligibility is checked at checkout.

2. Order Processing Time

  • Orders are typically processed within 1–4 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, processing times may be slightly extended.

3. Shipping Methods & Delivery Timeframes

We use reputable Australian courier and postal services to deliver your order.

Estimated delivery times once dispatched:

  • Australian standard shipping: 3–5 business days.

  • International shipping: estimates vary by destination and are shown where available at checkout.

  • Regional & remote areas: delivery may take longer.

Delivery timeframes are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, or peak periods.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on the delivery location, order size, and weight.

  • Any applicable shipping costs will be clearly displayed before you complete your purchase.

5. Product-Specific Shipping Information

  • 500ml Olive Oil Bottles: Available for Australian and international orders, subject to delivery options for your destination.

  • 18L Olive Oil Drums: Available for in-person purchase only and are not shipped at this time.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Please allow up to 24 hours for tracking information to update.

7. Delivery Issues & Responsibility

  • Please ensure your delivery address is entered correctly at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete address details.

  • If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

8. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with:

  • Your order number

  • Photos of the damaged item and packaging (if applicable)

We will assess the issue and work with the courier to provide a suitable resolution.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: z.business96@hotmail.com

This Shipping Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

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